A Knovel Ride
The motorcycle ride up Interstate 81 through Pennsylvania and on to Binghamton, New York was delightful although I did not expect to be using Widder electric gloves and vest in June. The ride to Norwich, New York later in the day was much warmer. More on the motorcycle rides (and rain) later. The purpose of […]
Continental Opera
It seems as though I am having difficulty with every airline website. They have such a complicated business and are under such enormous financial pressures that it is hard to be too critical. They are actually making great progress — albeit a long way to go to become on demand e-businesses. This afternoon I spent […]
Airline Web Sites
Many of us have expressed frustration over airline web sites — they really have a lot of challenges. However, I would like to share a very positive experience with one of them. In order to enable the MileageManager service to provide a consolidated view of all my mileage with the various airline and hotel programs, […]
How Big Blue Is Turning Geeks Into Gold
Fortune Magazine just ran an interesting story about IBM called How Big Blue Is Turning Geeks Into Gold. It is a good read. I have been privileged to work with many people in IBM Research over the years and have learned much from them. It is heartening to read about how customers are learning from them.
Travel Woes – Feedback
As expected, there has been much feedback about the American Airlines information updates and coordination. The tone of all of it was “I can top that one!”. Chris Herot told me about his experience at Boston’s Logan Airport waiting for an AA flight to London which was delayed due to weather. While he was waiting in the […]
