Airline Woes – 3
We all have experienced "airline woes", and like my fellow travelers, I continue to look forward to the day when I can write a story about how great airline web sites are. Hopefully, the story will also describe how well the airlines have integrated all of their information systems and processes so they present themselves […]
Four Percent: Feedback from readers
There was quite a bit of feedback about the Four Percent story. Bill Sell, Managing Partner at Advisor Communications in Framingham, Massachusetts said that he had been looking for a 27” television with a specific housing size to fit in a wall unit. For over a month he had been visiting "all sorts of stores" […]
On Demand – Unless Past Noon
The FedEx driver stopped by this morning and dropped off a package. We had a nice chat about the weather, the roads, and motorcycles. The Express envelope that was delivered contained an Express envelope for some materials I had to return to the Washington Speakers Bureau. The driver told me he would be passing back […]
Customer Service
Each and every one of us could write stories about less than perfect Customer Service. Recently, I wrote about a venture to find a GSM Provider that I could use with the Sony Ericsson P900. AT&T Wireless turned out to be the best in terms of coverage and, in spite of their ratings, their customer […]
Five Percent: Epilogue
After 48 hours, the points have still not show up at Marriott Rewards, so they were correct when they said it would take 3-5 days (to move data from server to server). I do not mean to condemn Marriott — it may be that American Express sent the data in a proprietary format that requires […]
