Apple Card

Numerous websites offer comparisons of consumer credit cards. Fees, incentives, terms and conditions, and payment options vary but not much. The Apple Card is going to change the landscape. Apple has completely rethought everything about the credit card. Apple wanted to create a credit card which represents core principles the company believes in including simplicity, […]

Robots in Agriculture

American consumers have a strong demand for unblemished fruits and vegetables. Satisfying that demand requires hundreds of thousands of workers who have the skills to plant the fields, tend the crops, harvest the produce, and pack it and prepare it for shipment to markets in the U.S. and abroad. Unfortunately, we have a huge shortage […]

Combatting Fraud

About 10 percent of the property and casualty insurance industry’s incurred losses and loss adjustment expenses each year are fraudulent[i] During the five-year period from 2013 to 2017, the fraud amounted to approximately $30 billion each year.[ii] The most common fraud is when an insured pads or inflates actual claims, misrepresents facts on an insurance […]

Hiring the Right People

Glassdoor, one of the world’s largest job and recruiting sites, commissioned a research study which concluded 95 percent of employers have made hiring mistakes by recruiting the wrong people.  each year.[i] According to the Harvard Business Review, 80% of employee turnover occurs because of bad hiring decisions, often because the new hire did not fit […]

The Call Center

In 2001, I wrote Net Attitude: What It Is, How to Get It, and Why Your Company Can’t Survive Without It. The focus was to share with organizational leaders how they could use a “net attitude” to make their organization more successful by using the web to be more responsive to customers and constituents. The […]