Combatting Fraud
About 10 percent of the property and casualty insurance industry’s incurred losses and loss adjustment expenses each year are fraudulent[i] During the five-year period from 2013 to 2017, the fraud amounted to approximately $30 billion each year.[ii] The most common fraud is when an insured pads or inflates actual claims, misrepresents facts on an insurance […]
Hiring the Right People
Glassdoor, one of the world’s largest job and recruiting sites, commissioned a research study which concluded 95 percent of employers have made hiring mistakes by recruiting the wrong people. each year.[i] According to the Harvard Business Review, 80% of employee turnover occurs because of bad hiring decisions, often because the new hire did not fit […]
The Call Center
In 2001, I wrote Net Attitude: What It Is, How to Get It, and Why Your Company Can’t Survive Without It. The focus was to share with organizational leaders how they could use a “net attitude” to make their organization more successful by using the web to be more responsive to customers and constituents. The […]
Your Voice Diagnoses Your Heart
In the United States, about 610,000 people die of heart disease every year, accounting for one in every four deaths.[i] Heart disease is the leading cause of death for both men and women.[ii] Dr. Amir Lerman, director of the Cardiovascular Research Center at Mayo has focused his research on coronary physiology. He conducted a two-year […]
Your Voice Tells It All
If a friend or relative calls you on the phone, and something is wrong in his or her life, you can tell immediately. Could an AI tell also? Yes, and a whole lot more. Using the same machine learning technology an AI can use to tell a cat from a dog or recognize a person’s […]