I have written some stories about e-business on demand extolling the virtues and acknowledging that we have a long way to go to get there. Today I witnessed a good example of the potential. I had a business document that needed to be overnighted so I went to myups.com and made a request for a pickup at my side door. Five minutes later a big brown truck pulled in the driveway and a young man went to the side door and picked up the envelope. UPS is committed to building an infrastructure to make them a truly on demand e-business. E-business On Demand is very profound but my simple definition of it is that it enables all constituencies of an organization to access any business process they need whenever they need it from wherever they are using whatever kind of device with which they are connected to the Internet. Easy to say. Much to do.

• Other patrickWeb stories about e-business