Will AI Help Call Centers? by John R. Patrick
Will AI Help Call Centers? Written: May 2023 Word count: 896, Reading time: 3.4 minutes In 2001, I wrote Net Attitude: What It Is, How to Get It, and Why Your Company Can’t Survive Without It. The focus was to share with organizational leaders how they could use a “net attitude” to make their organization […]
Do Researchers Help or Hurt Our Democracy?
On Thursday morning, The New York Times ran a story about how MIT researchers found alleged flaws in the Voatz software used to support overseas military voters from West Virginia. Voatz has great success with mobile voting in multiple precincts around the country with no security problems. The terrible way in which the Iowa caucus […]
You Can Never Test Too Much
A lot of knowledgeable experts will be weighing in with their points of view about what went wrong with the Iowa caucus vote counting. There were many problems but it is clear as can be the core problem was the lack of testing. I learned decades ago about the importance of testing anything involving software. […]
Doo-Wop: Why They Keep Going
Most of my posts in the music category are about classical music, but there are a few about Doo-Wop. Last night at the Flagler Auditorium in Bunnell, Florida was was a different kind of “classical” music. The Pop, Rock & Doo-Wop Live! Concert featured Shirley Alston Reeves, original lead singer of The Shirelles, Dennis Tufano, […]
Internet voting on trial: Problem or Panacea for Democracy?
The 23rd Annual Genesys Partners Venture Dinner and Forum — Genesys XXIII– was held Tuesday night at the Union League Club in New York. The event was attended by approximately 100 invited venture capitalists, investors, journalists, entrepreneurs, and industry executives. The Forum preceeding the reception and dinner was called “Internet voting on trial: Problem or Panacea […]
