Saving Time At aa.com

I went to aa.com last night to check in and print out a boarding pass for a flight I am taking this morning. This offered the potential for non-trivial time saving. It took 45 minutes on the phone with the help desk to get it done! The travel agent had entered INF somewhere in the record to signiffy that there was additional information. American Airlines took INF to mean “infant” and they don’t allow you to print a boarding pass for an infant. So much for time saving. Airline web sites have come a long way but they have a much longer way to go.