I got a call from New York this morning. The documents that were overnighted and subject of the comedy of errors were delivered at 9:50 AM in the morning.
While the shipping company web sites and customer service have a long way to go, their shipping infrastructure is nothing short of amazing. Once you engage them, which sometimes can be difficult using their web sites, they truly execute as On Demand businesses.
We sometimes take "overnight" shipping for granted but when you think about a package being dropped in a truck at Dunkin Donuts at 6PM and then being on someone’s desk in New York City (if could just have easily been San Francisco) at 9 AM the next morning for less than $20, it is truly remarkable.