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Broken phoneThere have been a number of stories here about service problems with Comcast. The company unfortunately gets a lot of criticism and I must say it is mostly well deserved. The latest concern is that Comcast is getting very aggressive with email marketing campaigns — most recently an invitation to participate in their sweepstakes.
It used to be that everything from Comcast was paper. Now it is paper plus a barrage of emails. Notices of my monthly statement and anything related to cable service is fine but I don’t want "Channel 1 On Demand: July highlights". Hopefully, spam filters will be able to tell the difference. At the bottom of the sweepstakes e-mail was "THIS E-MAIL IS AN ADVERTISEMENT". Really? Not only is your inbox spammed but your intelligence is questioned.
To add insult to injury the sweepstakes e-mail said "To exclude yourself from receiving future mailings regarding sweepstakes, please send a written request to “Thank You Times 3 Sweepstakes” C/O Comcast Cable Communications Management, LLC, Attention: Lifecycle Marketing, 1 Comcast Center, 1701 JFK Blvd., Philadelphia, PA 19103-2838." The e-mail went out in a blast but a request to respect your privacy requires a written letter. Then they sum it up with "Comcast respects your privacy"! I took a look at their privacy policy and not surprisingly the 5,645 word document was written by lawyers to be read by lawyers. I could rant on, as many people and journalists do, but I’ll stop for now. Comcasted.