Will Robocalls from Dealer Service Ever Stop?
Will Robocalls from Dealer Service Ever Stop? Will Robocalls from Dealer Service Ever Stop? Written: June 2022 I saw the following post on Twitter this morning, “Hello Amy from the dealer service center. I know you want me to know that my car warranty is about to expire, but Amy, I thought you knew that […]
Are Surveys A Good Idea?
Are Customer Satisfaction Surveys a Good Thing? Witten: October 2020 Surveys have the potential to be very useful tools for any organization to gain insight about their customers, products, and services. The number of surveys presented to us is on the rise but, in my opinion, most are misdirected. The typical survey basically asks two […]
Power to the People
Power to the People During the summer of 2001, I wrote Net Attitude: What It Is, How to Get It, and Why Your Company Can’t Survive Without It.[i] There was still a lot of skepticism about the Internet, similar to the skepticism now circulating about cryptocurrencies. However, people around the world saw how the Internet […]
How Do We Stop the Hackers?
Written: December 16, 2021 Major information technology (IT) breaches are becoming a daily occurrence. The news coverage has centered on hacking and hackers. The bigger story, in my opinion, is the failure of government and business leaders to prevent the hacking. The news coverage at times makes it sound like the problem is the […]
Will Congress Be Able to Grasp Crypto?
Written: December 10, 2021 The United States House of Representatives Financial Services Committee held its first hearing on digital assets on Wednesday, December 8, 2021, more than 10 years after the birth of crypto. The House is not known for speed. The House Oversight Committee released a report this week saying the pharmaceutical industry relies […]
