Will Doo Wop Ever End? by John R. Patrick
Will Doo Wop Ever End? by John R. Patrick My brother and I and our wives went to a great concert last week at the Ridgefield Playhouse. Felix Cavaliere led the Rascals musicians. Originally The Young Rascals were a truly groundbreaking band who helped to define the sound of 1960s rock and soul music. Some […]
Are Surveys A Good Idea?
Are Customer Satisfaction Surveys a Good Thing? Witten: October 2020 Surveys have the potential to be very useful tools for any organization to gain insight about their customers, products, and services. The number of surveys presented to us is on the rise but, in my opinion, most are misdirected. The typical survey basically asks two […]
Are Surveys A Good Idea?
Surveys have the potential to be very useful tools for any organization to gain insight about their customers, products, and services. The number of surveys presented to us is on the rise but, in my opinion, most are misdirected. The typical survey basically asks two questions. First is “Based on your most recent interaction with […]
Happy Holidays
I hope everyone had happy and healthy holidays with friends and family. I look forward to sharing stories in the weekly e-brief beginning next week. One of my goals this year is to expand readership of the e-brief. Feedback is very positive and I hope you agree it would be nice to share it with […]
The Library 100
One of my affiliations is as a board member at OCLC Inc. in Dublin, OH. I am very proud of the work OCLC does as a global library cooperative. The organization supports thousands of libraries in making information more accessible and more useful to people around the world. OCLC provides shared technology services, original research, […]
