PC Innovation
I have been following the writings and speeches of Professor David Gelernter of Yale University for several years. He is a really smart guy and has great perspective on the future of information technology. Most recently I read with great interest Dr. Gelernter’s contribution to the Wall Street Journal and the letters to the editor […]
IBM Happenings: December 2004
There was quite a bit of feedback about the IBM Happenings. Thanks to all for that. Several people said they especially liked the "headlines" so they choose to read the details or not. December was another busy month. Here are the announcements made by the company. The complete index of IBM Happenings by year and […]
Beach Cache
Finding the John D. MacArthur Beach cache #1 was an enjoyable way to start out the New Year but it proved to be a very difficult find. The encrypted additional hint provided at geocaching.com turned out not to be true. This cache was in a pink square tupperware container, about 6 X 6 inches. The […]
Talking To Someone: Reader Feedback
Not everyone agreed with my point about not really wanting to talk to someone. Dale said, "Even the best machine systems fail". He gave an example of how Amazon took his order for a Christmas gift, promised a delivery date, and the gift has still not arrived". His bottom line was, "no dates, no numbers, […]
I Want To Talk To A Human: Not Really
Many people will undoubtedly be very sympathetic with today’s New York Times article, “Customer Service: The Hunt for a Human“. Some will conclude that the increasing difficulty (or impossibility) of talking to a human being, much less one with any authority, is one of the major downsides of the Internet. I don’t feel that way. […]