The Call Center
In 2001, I wrote Net Attitude: What It Is, How to Get It, and Why Your Company Can’t Survive Without It. The focus was to share with organizational leaders how they could use a “net attitude” to make their organization more successful by using the web to be more responsive to customers and constituents. The […]
Robot Attitude in Sun and Surf
Get a small glimpse of my upcoming book, Robot Attitude: How Robots and AI Will Make Our Lives Better in the April issue of Sun and Surf Magazine. This is my third article in an issue of Sun and Surf. Click here to enjoy the entire magazine, and flip to page 18 to see my […]
Your Voice Diagnoses Your Heart
In the United States, about 610,000 people die of heart disease every year, accounting for one in every four deaths.[i] Heart disease is the leading cause of death for both men and women.[ii] Dr. Amir Lerman, director of the Cardiovascular Research Center at Mayo has focused his research on coronary physiology. He conducted a two-year […]
Your Voice Tells It All
If a friend or relative calls you on the phone, and something is wrong in his or her life, you can tell immediately. Could an AI tell also? Yes, and a whole lot more. Using the same machine learning technology an AI can use to tell a cat from a dog or recognize a person’s […]
Precision Hip Replacements
When I first started having knee pain many years ago, an orthopedic surgeon told me he thought the problem may have arisen because one of my legs is a fraction of an inch shorter than the other. Such a condition may exist with many people who never notice the difference. However, if you are running […]