Netflix – Master Of Inventory
Netflix has an amazing system for managing their DVD rental inventory. I watched a Netflix DVD this past weekend. On Tuesday I put the DVD in the pre-stamped, pre-addressed mailer and took it to the post office around noon. I received an email from “Netflix Receiving” time stamped 11:27 AM the next day that they […]
On Demand
January 10, 2013 Note (this is the original story – an edited and revised version may be read here.In the height of the “dot com” frenzy a class of companies emerged called Application Service Providers (ASP). The ASPs claimed to solve all known business problems by providing applications over the Internet. Solutions covered a wide […]
e-tirement update
When I “retired” fifteen months ago after 35 years at IBM, my friends and colleagues held an “e-tirement” party. I’ll never forget it. What is “e-tirement? Not sure there is a formal definition — I guess it is mostly continuing to do what I have been doing for quite a few years — writing about, […]
Saving Time At aa.com
I went to aa.com last night to check in and print out a boarding pass for a flight I am taking this morning. This offered the potential for non-trivial time saving. It took 45 minutes on the phone with the help desk to get it done! The travel agent had entered INF somewhere in the […]
Customer Retention
Everyday we get more reminders that we are just a few percent of the way into what the Internet has in store for our business and personal lives. A friend in IBM UK Ltd., just wrote and told me about his experience in applying to re-mortgage his home. The bank, which I will call UKBank […]