A Knovel Ride
The motorcycle ride up Interstate 81 through Pennsylvania and on to Binghamton, New York was delightful although I did not expect to be using Widder electric gloves and vest in June. The ride to Norwich, New York later in the day was much warmer. More on the motorcycle rides (and rain) later. The purpose of […]
Continental Opera
It seems as though I am having difficulty with every airline website. They have such a complicated business and are under such enormous financial pressures that it is hard to be too critical. They are actually making great progress — albeit a long way to go to become on demand e-businesses. This afternoon I spent […]
Airline Web Sites
Many of us have expressed frustration over airline web sites — they really have a lot of challenges. However, I would like to share a very positive experience with one of them. In order to enable the MileageManager service to provide a consolidated view of all my mileage with the various airline and hotel programs, […]
Travel Woes
All things considered, we are very fortunate to have a transportation system that is highly reliable and gets us to where we want to go in an amazingly short time. The travel industry is a complex one and there is a huge legacy of process, management systems, and technology that makes it difficult to be […]
Firetruck
Everything was on schedule as the Boeing 757 taxied toward the runway at the John Wayne Airport in Santa Ana. All of a sudden there was a loud crashing sound and the airplane shuttered. Apparently the fire truck driver had gone for lunch and left the emergency brake off. The giant yellow truck rolled across […]