Reminders
It seems that the term "On Demand" is not being used as much in advertising as it had been, however the concept is certainly still valid. On demand is closely tied to customer service and we have a long way to go before customer service fully meets our expectations. The concept is simple — give […]
The Future of Advertising
The title may sound presumptuous since I am not an advertising expert. However, from a consumer point of view, I suspect my views may be shared by many of my friends, colleagues, and readers. Let’s start with television and then consider the web. There are very big differences. The convergence of the PC and TV […]
For Your Protection
Ten years ago Bill Gates said that U.S. banks were “dinosaurs". Most of us at IBM thought at the time that this was a harsh comment for an IT industry executive to make about it’s customers. However, at this stage, I have to admit that I am quite disappointed with the progress made in the […]
Five Percent (2006)
At a speech in New Orleans on Monday I said we were just five percent of the way into the Internet — that of all the things that could simplify our lives and save us time, only five percent of them are here so far. New companies such as Pandora are pressing the envelope to […]
Phone Service
Chris Herot, from Lexington, Massachusetts, wrote in response to the prior post about the telephone services offered at the Stamford Marriott. He agrees there is a "declining number of people will pay those outrageous charges by raising the price for the few suckers who remain". He provided an example where upon checking out of a hotel […]
