Customer Service
Each and every one of us could write stories about less than perfect Customer Service. Recently, I wrote about a venture to find a GSM Provider that I could use with the Sony Ericsson P900. AT&T Wireless turned out to be the best in terms of coverage and, in spite of their ratings, their customer […]
Five Percent: Epilogue
After 48 hours, the points have still not show up at Marriott Rewards, so they were correct when they said it would take 3-5 days (to move data from server to server). I do not mean to condemn Marriott — it may be that American Express sent the data in a proprietary format that requires […]
Five Percent
In my book, Net Attitude, I said we were 2 percent of the way into the Internet; in other other words, we have only seen 2% of what the Internet has in store for our business and personal lives. More recently, I have been saying we are up to 5%. Now I am thinking of […]
Local Fulfillment – Part 3
Thanks to Wolfgang Jung at IBM Deutschland GmbHR for telling me about how REI Inc., the outdoor sporting goods retailer, is using IBM E-Commerce Software for local fulfillment. It is great to learn that there are more retailers doing this than I realized. According to a story in Internet Retailer, REI’s in-store pickup is producing […]
Local Fulfillment – Part 2
Thanks to readers David Singer and Ken Corneliusen for pointing out that Circuit City is already offering a form of local fulfillment. They call it the "Express In-Store Pickup option" and it lets you buy online and pick up your purchases at your local Circuit City store "almost immediately". Express In-store Pickup allows you to […]