Saving Time At aa.com
I went to aa.com last night to check in and print out a boarding pass for a flight I am taking this morning. This offered the potential for non-trivial time saving. It took 45 minutes on the phone with the help desk to get it done! The travel agent had entered INF somewhere in the […]
Vortex
VORTEX 2003: The New Leaders is coming up May 18-20 at The Ritz-Carlton in Laguna Niguel Dana Point, California. I find conferences like this to be an excellent chance to connect with the people, markets, and technologies that are leading the next wave of growth in the information technology industry. Over the years I have […]
Word Bursts
Six months ago I said I would write about blogging as a topic — to try to capture my thoughts about how profound and important blogging is. There has been so much written by so many thoughtful people that it would be hard to offer new ideas about it and frankly, I have been putting […]
Z Tejas
I happened to be in Scottsdale for the annual Demo Conference and on the last night before heading home I had dinner with some friends and family at Z Tejas Grille in Tempe, Arizona (20 W. 6th Street – +1 480 377-1170). This was a very unique restaurant that I would highly recommend — and […]
Customer Retention
Everyday we get more reminders that we are just a few percent of the way into what the Internet has in store for our business and personal lives. A friend in IBM UK Ltd., just wrote and told me about his experience in applying to re-mortgage his home. The bank, which I will call UKBank […]
